Questions
Straight
Answers.
Cost, timeline, guarantees, lifespan, emergency cover — answered without the sales speak.
Ask Yours
How much does a radiator upgrade cost?
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Radiator and re-pipe work is always priced from a free on-site survey — we don't list 'per-rad' prices because the right number depends on access, pipework condition and the rads you want. You'll receive a fixed written quote, with the price locked in for 14 days.
Do you install unvented hot-water cylinders?
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Yes — G3 qualified, fully certified, with the correct expansion vessel, tundish and discharge pipework. Megaflo, Telford and Joule installs done regularly.
Can you fix weak shower pressure?
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Yes — almost always. We measure dynamic pressure, identify the bottleneck (usually undersized pipework or a faulty PRV), and quote a fix in writing. Pumps are a last resort, not a first answer.
Do you handle emergency leaks?
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Yes — leaks treated as emergencies, on site same-day, often within 2–4 hours. See our Emergency Plumbing service for full details.
Is my heating system worth upgrading or should I just replace the boiler?
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Often the system itself (radiators, pipework, controls) is the bottleneck, not the boiler. We survey the whole system before recommending — sometimes a power-flush, magnetic filter and TRV upgrade transforms performance for a fraction of the cost of a new boiler.
Will the work be guaranteed?
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12 months on our workmanship in writing, plus full manufacturer warranties on parts (typically 5–10 years on quality valves, 25 years on copper pipework, 10–15 years on cylinders).
Do you cover my postcode in Essex?
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Yes — we work across Southend-on-Sea, Chelmsford, Basildon, Colchester, Brentwood, Rayleigh, Wickford, Billericay and Harlow. If you're outside that ring, call 07809 414913 and we'll confirm coverage before you spend a minute filling in a form.
Are you Gas Safe registered and fully insured?
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Yes. Gas Safe registered for all gas work, fully insured, and trading as Avanza Heating & Bathrooms Ltd (Companies House 17201187). Gas Safe is our only listed accreditation. Certificates and policy numbers available on request before any work starts.